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PRIVACY POLICY


SoftNext, hereinafter referred to as "We", attaches great importance to protecting and respecting your privacy.

We hereby provide you with clear and precise information concerning the collection and processing of personal data that you may provide to us via the softnext.fr site (hereinafter referred to as the "Site").

 

Art.1 Confidentiality rules

The General Data Protection Regulation of 27 April 2016 (hereinafter the GDPR) applies from 25 May 2018. It imposes strict rules and conditions on companies and merchants when processing the personal data of their customers and prospects, in order to protect their privacy. 

 

Art.2 The data controller

The "controller" of your personal data is SoftNext, which is responsible for the www.softnext.fr site that you visit and to which you communicate data.

 

Art.3 Legal basis for data processing and use

We may only use your personal data for purposes that are both legitimate and necessary (art. 6 of the RGPD). In practical terms, this means that we process your personal data, whether or not in electronic form, for legitimate purposes in the context of the contractual relationship, business and security/safety.
These purposes include, but are not limited to, the following:

To process and fulfil your orders and contracts; 
To manage your account and business relationship;
To send you commercial, promotional and advertising information or information about the use of our services;
Communications in the performance of a contract;
Improve the design, layout and overall functionality of the site;
To analyse data for statistical purposes.

 

Art.4 What is personal data?

Personal data includes any information about you on the basis of which you can be identified (hereinafter referred to as "data"). Anonymous data, which does not allow you to be identified, is therefore not considered to be personal data. Your personal data may therefore include

Data relating to your identity (surname, first name, address, VAT number, company number, etc.);
Personal status data (telephone number, personal e-mail, etc.);
Financial and transaction data (payment method data, bank account number, billing details, etc.);
Data relating to the performance of the contract concluded with us (purpose of the contract, invoicing address, professional data, etc.);
Data relating to the use of electronic equipment, such as computers (password, log data, electronic identification data, billing details, ...) ;
Sensitive data:
The processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning the sex life or sexual orientation of a natural person are prohibited.
We undertake to comply strictly with this prohibition. 

 

Art.5 Sources and origins of personal data

In principle, the data we hold comes from you, when you fill in a form. If you fail to provide the mandatory or necessary information, you may lose the benefit of certain advantages and/or we may decide to terminate our services to you or we may be unable to perform the contract.

 

Art.6 Access to personal data - With whom do we share your information?

In accordance with the regulations in force, data may be transmitted to the competent authorities on request and in particular to public bodies, exclusively to meet legal obligations, court officers, legal agents and bodies responsible for debt recovery, as well as in the case of the search for the perpetrators of offences committed on the Internet.


Your data is mainly used internally. We may communicate your data to third-party companies, which will be able to process it, for legitimate reasons and in particular for the proper performance of the contract, when we use service providers and sub-contractors to carry out the order or services provided by us (technical services, payment service, securing payment, deliveries, sending out commercial canvassing, etc.).


We only send them the data they need to carry out their services.


However, we will ensure that our subcontractors comply with RGPD regulations.


The processing of data by the latter is governed by a strict legal framework.

 

Art.7 Data retention period

We will take all necessary steps to ensure that the storage of personal data for the purposes described above does not exceed the legal periods.

 

Art.8 What are your rights?

We undertake to take appropriate technical and organisational measures to guarantee the security of the processing of everyone's personal data (Art. 32 of the RGPD).


In accordance with the applicable laws and regulations on the protection of personal data, you benefit from a number of rights relating to your personal data, namely:


Right of access (Art. 15 of the RGPD) and information
You have the right to be informed in a concise, transparent, intelligible and easily accessible manner of how your data is processed. You also have the right to obtain confirmation that data concerning you is being processed and, where appropriate, access to your own personal data and the right to obtain or make a copy thereof as far as is reasonable.

 

Right of rectification (Art. 16 RGPD)
You have the right to obtain rectification of inaccurate data concerning you. You also have the right to complete incomplete data.


Right to be forgotten (or Right to erasure - Art. 17 RGPD) and Right to restriction of processing (Art. 18 RGPD)
We undertake to grant the erasure of your personal data in particular in the following cases:


Data is no longer necessary for the purposes for which it was collected or processed;
You object to the processing;
The personal data has been processed unlawfully.
Right of portability (Art. 20 RGPD)
You have the right to receive your data in a structured, commonly used and machine-readable format, for your personal use or to pass it on to a third party of your choice.


Right to withdraw consent at any time (Art.7 of the GDPR)
You may withdraw your consent to the processing of your data where the processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent carried out prior to such withdrawal.


Right to lodge a complaint (Art. 77 of the RGPD)
Customers have the right to lodge a complaint with the Privacy Commission at any time if they consider that the processing of their personal data constitutes a breach of the GDPR.


To exercise your rights, you can contact us by e-mail: contact

 

Art.9 Our commitment

We aim to implement security techniques to protect stored data against unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.

 

Art.10 Procedure in the event of breaches

It is always possible that personal data processed in the context of the contractual relationship may fall into the wrong hands as a result of human error, computer error, etc., or that the data may be lost. 
Where the breach poses a high risk to the individual's rights and freedoms, we will immediately inform the individual of the facts and measures taken. We will ensure that the necessary steps are taken to notify the Privacy Commission of the breach in question within 72 hours of becoming aware of it, unless the breach does not present a high risk to the individual's rights and freedoms (Art. 32-34 of the RGPD). 

 

Art. 11 Consent

You give your express, informed and unequivocal consent to the processing of personal data as described in this Privacy Notice. You have the right to withdraw your consent at any time, by simple written request. We reserve the right to amend this Privacy Notice.

 

Art.12 Changes to our Privacy Policy

We may occasionally modify this Privacy Policy, in particular in order to comply with any regulatory, legal, editorial or technical developments.


Art.13 Contact

If you have any questions about this Privacy Policy, or any requests relating to your data, you can contact us:


By e-mail at the following address: c.pothon@softnext.fr ;
By post at the following address SoftNext, 6 rue Dewoitine - 78640 Vélizy-Villacoublay.

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