Omniris Technologies - Customer Success Manager (M/F)

We believe in people, so let's trust those who know and build together.

Company presentation

Omniris Technologies designs and deploys unified omnichannel management and distribution solutions for all types of public venues: ticketing and activities, access control, retail management, F&B management, and cashless systems, across the tourism, leisure, culture, sports, wellness, and mountain sectors.

Currently in a pivotal phase of its development, Omniris Technologies is looking for its next Customer Success Manager.

Position Objectives

• Ensure customer satisfaction and retention
• Drive optimal adoption of Omniris solutions
• Maximize the value delivered to clients
• Identify business development opportunities
• Act as the voice of the customer within Omniris and represent Omniris to clients
• Contribute to product evolution

Key Responsibilities

Customer Support & Onboarding

• Onboarding of new client

• Training and supporting clients in using the solutions

Relationship & Continuous Improvement

• Build long-term trusted relationships
• Collect and analyze customer feedback
• Contribute to product and process improvements

Candidate Profile​

Education & Experience

• Bachelor’s to Master’s degree (business, marketing, project management, IT)
• Experience in Customer Success, account management, or customer support
• Driving license required – frequent travel across the country, occasional international travel

Key Skills

• Strong customer focus and service mindset
• Excellent interpersonal, teaching, and writing skills
• Ability to understand technical environments (interest in software, IT architecture, B2B)
• Organized, autonomous, and analytical
• Professional English appreciated; additional languages are a plus

Why Join Omniris Technologies ?

• Human-sized company
• Innovative solutions and concrete projects
• Diverse clients and stimulating environment
• Autonomy and cross-functional collaboration
• Career growth opportunities in a transforming company

Location: Romans-sur-Isère (France) – Remote work possible
Salary: Depending on profile – €35,000 to €40,000
Application: Send your CV and cover letter to info@omniris.com